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Washing machine door is not opening or closing

On occasion, you may find that your Bosch washing machine door will not open or close.

Below, we have listed the most common reasons for your machine door being jammed along with quick fix solutions which will allow you to return your washing machine back to normal functionality.

bosch child lock is activated

The child lock has been activated

If the washing machine door is not opening, this may be caused by the child lock which you will need to deactivate.

For more information on how to do this, click the link below.

clothes caught in washing machine door

Clothes caught between the door and the housing

A problem with the door both opening and closing properly can be caused by clothes, especially smaller garments such as socks. These can get jammed between the door and the washing machine housing. Ensure that there are no clothes caught between the door and the housing before starting a programme.

washing machine drum is overloaded

The washing machine drum is overloaded

An overloaded washing machine drum can also prevent the door from being closed properly. You may need to take some clothes out of the drum prior to starting a programme.

For more information on how to fill your washing machine correctly, click the link below.

washing machine door lock fault

There is a fault with the door lock

If the causes outlined above have been checked and they are not responsible for the door not opening or closing, this could indicate a problem with the door lock where it is not engaging the door latch, meaning that you won't be able to start a programme. This is not a fault that you can repair yourself and will require a repair by a trained and qualified Bosch engineer.

Contact Us

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your appliance, both in and out of warranty.

User Manuals

If you need any help and support that is specific to your Bosch appliance model, your user manual is the best place to find this information.

Bosch Store

Search for original spare parts and buy tested and approved accessories and care products for your Bosch appliances in the Bosch store.