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Washing machine door is not opening or closing

Possible cause Resolution
The child lock has been activated. If the washing machine door is not opening, this may be caused by the child lock which you will need to deactivate. For more information on how to do this click here.
Clothes caught between the door and the housing. A problem with the door both opening and closing properly can be caused by clothes, especially smaller garments such as socks, becoming jammed between the door and the washing machine housing. Ensure that there are no clothes caught between the door and the housing before starting a programme.
The washing machine drum is overloaded. An overloaded washing machine drum can also prevent the door from being closed properly, so you may need to take some clothes out of the drum prior to starting a programme. For more information on how to fill your washing machine correctly click here.
There is a fault with the door lock. If the causes outlined above have been checked and they are not responsible for the door not opening or closing, this could indicate a problem with the door lock where it is not engaging the door latch, meaning that you won't be able to start a programme. This is not a fault that you can repair yourself and will require a repair by a trained and qualified Bosch engineer. To book an engineer visit for your Bosch washing machine call 0344 892 8979 and choose option 1.
Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.

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