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Returns Policy

Large & small appliances

Accessories, cleaning & spares

Online Returns Form (spares, accessories & cleaning only)

Returns

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.

Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with an item when you receive it or if you simply change your mind please contact us within 14 days, quoting your order number and the item you wish to return. Refunds will automatically be returned to you once goods are back in our warehouse.


Large and Small Appliance Returns
(please do not email for any Spares, Accessories or Cleaning Care returns to this email - see below)

Please email applianceorders-gb@bshg.com

Spares, Accessories or Cleaning Care returns

Please call 0344 892 8979 or complete the Online Returns Form below

Faulty or damaged products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you notify us within 14 days of delivery.

Please ensure you have checked your appliances within this time frame of 14 days, as outside of this we will not be able to offer any form of replacement or refund. In the unfortunate event damage does occur on the delivery, you must document this on the proof of delivery you will be asked to sign. Failure to document will result in your claim not being accepted.

Large or Small appliance returns

We offer FREE returns:

Contact us on the email above, with your order number, reason for return and we will raise a return for you. Depending on the appliance being returned we will advise the returns process. Refunds will be processed to the original payment method once the appliance is back at our warehouse.

Delivery Charges, and any additional services in your order including Connection or Removal and Recycle:

If you cancel after delivery of your appliance and the services have already been completed, we won’t be able to refund any charges that you have paid for these. If you cancel your order before delivery, the services will be cancelled and refunded.

returns at bosch

Heavy/bulky appliances

We will arrange for a collection from our Logistics Partner Product Care Group if Large Appliances, Floorcare or heavy Stand Mixers.

You will be given a date and tracking link for your collection.

Small/light appliances

We will send you an returns label via email which you can return your goods to one of 7000 Collect + locations

Spare parts, accessories and care products returns

If you no longer wish to keep your products, or any of your products have arrived damaged, faulty or missing, please either complete the online returns form below or contact our customer service team on 0344 892 8979 within 14 calendar days after receiving your products.

You must quote your order number, the name on the order and the reason for return. In some circumstances you will be required to pay for the return of the item, this will be advised at the time of confirming your return.

Online returns form for spares, accessories and care products only

You can complete the form below or contact us by telephone. Please ensure you quote your order number and item model or part number. For help with items later than 15 days after your initial purchase please email us or phone for more information.

You will be responsible for the returned products until they reach us.

DO NOT USE this Online form for returns for appliances bought direct from Bosch, please only email:applianceorders-gb@bshg.com

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Contact

For enquiries, please go to our contact us page.

Terms and conditions of supply

You can also download the cancellation form and return it by post. Click for form

Contact Us
Large and Small Appliance Returns (please do not email for any Spares, Accessories or Cleaning Care products, these will not be picked up)
Please email applianceorders-gb@bshg.com

Spares, accessories and care returns

Please call 0344 892 8979 or complete the Online Returns Form below
For further enquiries, please go to our Contact Us page
Terms and Conditions of supply