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Repairs from Bosch engineers

1. To arrange an engineer visit, you can call us on 0344 892 8979 or alternatively you can book online. An experienced advisor will record your repair information and arrange a time and date for your service visit.

2. Our technical team will analyse the repair and order any genuine replacement spare parts required, which will be dispatched to the engineer's van the night before your service visit.

3. You will receive a text reminder the day before your service visit and a call 30 minutes before the engineer's arrival. Our Bosch engineer will arrive with the correct parts to repair your Bosch appliance.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . Things to do before you book an engineer

Luckily, many minor appliance issues can be quickly and easily resolved by following our simple self-help information, which will guide you step-by-step to fix a variety of different faults with your Bosch appliance and get it back up and running in no time.

Check our help and support information

Below you will find a list of Bosch home appliance categories to help you easily find the right help and support information, answers to common questions, and maintenance advice for your appliance.

Washing machine help

Dishwasher help

Tumble dryer help

Fridge and freezer help

Oven help

Hob help

Microwave oven help

Cooker hood help

Coffee machine help

Vacuum cleaner help

Food mixer help

Small appliances help

Check your instruction manual

Complete documentation is available for all Bosch appliances which includes vaulable information about usage, maintenance, spare parts and dealing with minor problems. All you need is the model number (E-Nr) of your appliance to choose the relevant documentation.

Have your appliance model number ready

If you would like to arrange an engineer visit, we will need the full model number (E-Nr) and the FD number of your Bosch appliance. These details can be found on a sticker which is normally found around the door area.

If you would require assistance to find the model number of your Bosch appliance, please use the model number finder below which will display diagrams showing you the positions where it can be found.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . How much will my repair cost?

Bosch Two Year Standard Warranty and the Bosch Extended Warranty

  • If your appliance has a manufacturing or material fault or defect and it is under the Bosch Two Year Manufacturer's Warranty or the Bosch Extended Warranty, your repair will be free of charge, subject to our warranty terms and conditions.

Bosch Repair Time Plus

  • If your appliance is outside of the Bosch Two Year Manufacturer's Warranty or the Bosch Extended Warranty, an engineer visit is chargeable at a flat fee of £99 (or £109 within the M25) plus the cost of any replacement spare parts required to repair the appliance. This fee is inclusive of call out and labour.
  • The same call out and labour fee applies no matter how long the repair takes. Replacement spare parts are charged as extra and will be quoted for prior to the repair being carried out.
  • Any repair carried out by a Bosch engineer is covered by a 12 month warranty on the engineer’s labour and any replacement spare parts that are fitted.
  • Please note you will still be charged in the event of no faults being found, parts being unavailable, or if the engineer determines that the appliance is unrepairable.
The £99 (or £109 within the M25) cost for the Bosch Repair Time + repair option only applies to call-outs undertaken by Bosch engineers outside the terms of our manufacturer’s guarantee. In some areas we may use an approved service partner. For these call-outs you are entering into a contract directly with the service partner and other pricing structures and charges may apply. Your service partner will be able to advise you on their own prices.

Arrange a small appliance repair

Our workshop repairs small appliances such as Tassimo coffee machines, kettles, toasters, blenders, food preparation appliances and freestanding coffee machines. You must call us before you send any appliances to our workshop. For more information about arranging a repair for a Bosch small appliance, please click the link below.

Find out more

Contact us to arrange a repair

You can book an engineer visit at a time and date that is suitable for you. You can view appointment dates and time slots in our online booking system and book an appointment immediately by clicking the link below. Alternatively you can call 0344 892 8979 and a member of our customer service team will be able to book an appointment for you.

Book a repair online

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . Important terms and conditions

If your appliance is still under the Bosch Two Year Manufacturer's Warranty or the Bosch Extended Warranty, please read the relevant warranty terms and conditions below before calling or booking online. If your appliance is out of its warranty period, please read our repair terms and conditions.

Arrange an engineer visit

Bosch engineers provide expert repairs for your appliances.

Find out more

Create a MyBosch account

Register your appliances and buy from our online store.

Create account

Register your warranty

Register your appliances and warranties with Bosch.

Find out more

Buy from our online store

Buy accessories, cleaning products and replacement spare parts.

Browse products

Contact us

Our advisors are available Monday to Friday 08:00am to 20:00pm, Saturday 09:00am to 17:00pm and Sunday 09:00am to 16:00pm.

Appliance assistant

Online help, support and advice for many common problems and questions can be found within our appliance assistant.

Instruction manuals

If you have lost your manual you can download a copy. Instruction manuals contain essential information to operate and maintain your appliance.

Spare parts

Sometimes a spare part is all you need to get your appliance back up and running. Buy genuine spare parts direct from Bosch.