Returns Policy

Returns

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.

Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with an item when you receive it or if you simply change your mind please contact us within 14 days, quoting your order number and the item you wish to return. Refunds will automatically be returned to you once goods are back in our warehouse.

Large and Small Appliance Returns
(please do not email for any Spares, Accessories or Cleaning Care returns to this email - see below)

Please email applianceorders-gb@bshg.com 

Spares, Accessories or Cleaning Care returns

Please call 0344 892 8979 or complete the Online Returns Form below

Faulty or damaged products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you notify us within 14 days of delivery.

Please ensure you have checked your appliances within this time frame of 14 days, as outside of this we will not be able to offer any form of replacement or refund. In the unfortunate event damage does occur on the delivery, you must document this on the proof of delivery you will be asked to sign. Failure to document will result in your claim not being accepted.

Large or Small appliance returns

We offer FREE returns:

Contact us on the email above, with your order number, reason for return and we will raise a return for you. Depending on the appliance being returned we will advise the returns process. Refunds will be processed to the original payment method once the appliance is back at our warehouse.

Delivery Charges, and any additional services in your order including Connection or Removal and Recycle:

If you cancel after delivery of your appliance and the services have already been completed, we won’t be able to refund any charges that you have paid for these. If you cancel your order before delivery, the services will be cancelled and refunded.

Heavy/bulky appliances

We will arrange for a collection from our Logistics Partner Product Care Group if Large Appliances, Floorcare or heavy Stand Mixers.

You will be given a date and tracking link for your collection.

Small/light appliances

We will send you an returns label via email which you can return your goods to one of 7000 Collect + locations