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Clothes are soaking wet

Possible cause Resolution
The washing machine is not spinning. The most common cause for clothes coming out of the drum soaking wet at the end of the cycle is a washing machine that is either not spinning at the optimum spin speed, or not spinning at all. There are a few possible causes which might explain why your washing machine is not spinning, and for more information on how to resolve these faults click here.
The wrong programme has been used. It is really important to use the correct washing programme for your specific washing load to ensure optimum washing performance. There are, for instance, some washing programmes which use slower spin speeds such as 600 rpm, however these particular programmes are only suitable for delicate clothes. If these programmes are used to clean large loads consisting of mostly hard-wearing clothes, they won't be effective at rinsing excess water out of them. Consult your instruction manual to find out which programmes are available on your Bosch washing machine and for which loads they should be used. For more information on the most important programmes that can be found on our Bosch washing machines click here.
The waste water hose is kinked or blocked. A kink or blockage in the waste water hose will affect the ability of your washing machine to drain water from the drum. Check that there are no kinks in the waste water hose by pulling the appliance out slightly and untwisting any visable kinks or bends in this hose. For more information on how to correctly install the waste water hose click here. Also ensure that the waste water hose is not blocked by removing this hose from the siphon connection, putting the end of the hose in a bucket and selecting the drain programme. If there is a blockage, water will not fill, or struggle to fill, the bucket. If a blockage is found, clean the waste water hose and siphon.
The washing load is unbalanced. If the washing load is unbalanced, for example if the drum is underloaded and all of the clothes are over to one side of the drum, this can cause problems for the washing machine to be able to drain excess water out of them effectively. For more information on how to fill your washing machine correctly click here.
The filter is blocked. A full or partial blockage in the filter or pump will affect your washing machines ability to drain water from the drum. This will lead to poor rinsing results and soaking wet clothes at the end of the cycle as a result. Before you start a programme, clean the filter and remove any foreign objects which could be blocking the impeller. For more information on how to clean your washing machine filter click here.
Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.

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