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Washing machine makes a strange noise

Possible cause Resolution
The washing machine is installed on an unsuitable surface. Vibrating noises, especially at high spin speeds, can be attributed to the surface on which the washing machine is installed. Wooden floors are particularly unsuitable. Ideally install your washing machine in the corner of the room on a hard surface. For more information on how to install your Bosch washing machine correctly click here.
The washing machine is not level. A washing machine that is not level will often create vibrating noises from the feet, especially at high spin speeds. Ensure that the appliance is parallel to the ground by using a spirit level. If it is found not to be, adjust the feet accordingly and tighten them in place. For more information on how to install your Bosch washing machine correctly click here.
The transportation bolts have not been removed during installation. If your washing machine is making a strange noise throughout the programme, the first thing to check is that the transportation bolts have been removed from the back of the appliance. If they haven't, you should remove these immediately and replace them with the blanks that came with your washing machine. Ensure that you retain these transportation bolts in case you need to transport your washing machine in the future. For more information on how to install your Bosch washing machine correctly click here.
Unbalanced load. Overloading or underloading your washing machine can also contribute to noise issues coming from the drum. For more information on how to fill your washing machine correctly click here.
Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.

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