Getting ready for your delivery

• Plug in your appliance to an existing standard electric socket
• Connect your appliance to existing water outlet and waste pipes
• Switch on your appliance and run a test cycle to ensure it is functioning correctly.
• We take pictures of all of our installations so we can keep a record of the service.
• For Built in or Integrated will detach your cupboard door and then attach to your new appliance.

To help towards a successful service there are a number of things for you to please check:

• Our appliances may come with a Aqua Stop water protection as standard, please ensure there is enough space for this to be fitted Aquastop size : h 11.5 x w 9 x d 4 cm
• Our delivery experts will require clear access so we can safely bring your appliance from your property entrance to the room of your choice.
• Drain your current appliance.
• You’ll need a standard three-pin electric socket to be within 1m metre of your new appliance. We don’t hardwire any of these appliances or connect to electrical extension lead.
• Ensure your waste pipe and water supply are also no more than 1m away from where the appliance is to be located. We won’t be able to connect onto an extension hose.
• Carefully check the dimensions of your new appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.

• If your water isolation valve does not function (e.g. is seized due to limescale) or not in good working order (e.g. broken isolation tap), we are unable to fix this, and you will need to source your own plumber.
• We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry, or removal of any internal or external doors to gain access.
• The Laundry appliances we connect all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.
• We don’t carry any parts such as Y splitter, clips or isolation taps etc. If you’re missing necessary parts, we may not be able to complete the installation.
• We don’t install vented tumble dryers.
• If access is to the property is restricted, we may not be able to complete installation to avoid damaging the appliance

• Our Technicians will bring everything they need to install your new cooking appliance including any cables.
• We will carry out a full evaluation of appliance positioning, connections and perform a health and safety check to ensure that the cooking appliance can be safely installed.
• Disconnect your old oven or hob (if required)
• We take pictures of all of our installations so we can keep a record of the service.
• If you have chosen Removal & Recycling, we’ll take your old cooker when we leave.

To help towards a successful installation there are a number of things for you to please check:

• Our technicians will require clear access so we can safely bring your new cooking appliance from your property entrance to the room of your choice.
• Make sure you have the correct amp electric supply outlet for the cooking appliance you choose and that it is within 1 meter of the intended installation location.
• We can only fit your new hob if there is a minimum clearance of 65cm above the appliance which is also free from hazards such as switches.
• Follow any pre-installation instructions for your cooking appliance from the product manufacturer’s website.
• Carefully check the dimensions of your new cooking appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.
• We’ll need access to your consumer-unit / fuse-box and any pre-existing cooking isolation switches as part of the installation so please make sure we are able to gain access.

• We don’t disconnect gas appliances so if you’re changing over from gas to electric, you’ll need a gas safe engineer to have disconnected your old appliance before we arrive.
• We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
• In the unlikely event we identify that remedial electric work is required before your new cooking appliance can be safely installed, we may not be able to complete your installation.
• We’ll happily take away all the external packaging, but we’ll leave any internal packaging to you.

We do not offer installation for Built in models for this range

• If you’ve ordered an American Fridge Freezer, we may need to remove its doors to help get it inside but don’t worry once your fridge freezers in place we’ll reattach everything.
• We take pictures of all of our delivery so we can keep a record of the service.

• We don’t switch your new fridge or freezer on as it needs 4 hours to settle in to its new home.
• We don’t make any changes to your property including, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
• We’ll happily take away all the external packaging but we’ll leave any internal packaging to you.
• The fridges / freezers we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.

• Home Delivery Technician will take away your old appliance from a room of your choice.
• Take the old appliance back to one of our depots where it will be responsibly recycled.

• Make sure your old appliance is disconnected & empty when we arrive (if not, unfortunately we won’t be able to take the old appliance).
• Our delivery experts will require clear access so we can safely take your old appliance from the room of your choice to your property entrance.
• Make sure that your old appliance is unplugged and out of the way when we arrive.

• We won’t remove a appliance that isn’t disconnected & empty.
• The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the appliance if they feel it’s not safe to do so.
• We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.