Further Delivery Information

Our home delivery partner Product Care Group will carry out these services. They will contact you directly to confirm a suitable date to book your delivery and services.

Deliveries are Monday to Saturday.

If you do not follow the guidance for delivery and additional services, as a result we are unable to complete the services, we reserve the right not to refund any service charges that you have paid.

Our Service for you

• We'll send a skilled Home Delivery Technician who will take your new appliance to a room of your choice, unpackage and place it where required.
• We'll take away and recycle all the unwanted external packaging (if required)
• We take pictures of all our delivery so we can keep a record of the service.

What you need to do

To help towards a successful delivery and services, there are a number of things for you to please check:

• Our delivery experts will require clear access so we can safely bring your new appliance from your property entrance to the room of your choice.
• Make sure that your old appliance is unplugged and out of the way when we arrive.
• Carefully check the dimensions of your new appliance on our website, just to make sure you’ve got enough space in your room of choice.
• If you’ve chosen Removal & Recycling, make sure your old appliance is disconnected, empty & fully defrosted when we arrive (if not, unfortunately we won’t be able to take the old appliance).
• You’ll need a standard three-pin electric socket to be within 1m of where your new appliance will be. For hard wired appliances, please ensure that electrics are in good working order, if not this service cannot be completed.

Connection and Installation services

We do not offer installation on built in coffee machines, fridges/freezers, hoods, gas or vented hobs

If you do not follow the guidance for delivery and additional services, as a result we are unable to complete the services, we reserve the right not to refund any service charges that you have paid.