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Freezer not freezing food
If your freezer is not freezing food we recommend going through the below guide to ensure that you have done the necessary checks before requesting an engineer visit.
No power going to the freezer
Firstly check that the plug is properly inserted into the socket and the switch is set to on.
If this has been established, check that the socket is providing power by plugging in another electrical product into the socket, for example a lamp. If the socket doesn't work, insert the freezer’s plug into the socket next to it, if you have a double socket, and try again.
If the sockets work, check the fuse in the plug by putting the fuse into another appliance's plug or by putting a new fuse which you know works into the freezer’s plug. Make sure you use a 13 amp fuse.
Also check whether the circuit breaker has tripped. If necessary, contact an electrician.
Condenser coils are dirty
If the condenser coils are dirty, the cooling capacity of the freezer is significantly hindered. To resolve this issue, check our guide on cleaning the condenser coils to ensure that your freezer functions properly in no time.
