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Terms and Conditions of Supply

Please click below read the terms and conditions relevant to you order:

Orders for small appliances, accessories or replacement spare partsOrders for extended warranty

Terms and conditions of supply for small appliances, accessories or replacement spare parts

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.bosch-home.co.uk (Our Site) to you. Please read these terms and conditions carefully before ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from Our Site.

1. INFORMATION ABOUT US

We operate the website www.bosch-home.co.uk. We are Bosch, a division of BSH Home Appliances Limited, a company registered in England and Wales under company number 01844007 and with our registered office at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT. Our main trading address is Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT. Our VAT number is GB108 3118 45.

2. YOUR STATUS

By placing an order through Our Site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old.

3. SERVICE AVAILABILITY

We do not accept orders from addresses outside the UK and Channel Islands.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the “Order Acknowledgment”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (“Despatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Despatch Confirmation.

4.2 The Contract will relate only to those Products we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have confirmed acceptance of your order for those other of such Products within a separate Despatch Confirmation.

5. OUR STATUS

5.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of themselves. You should carefully review their terms and conditions applying to the transaction.

5.2 We may also provide links on Our Site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through Our Site, or from companies to whose website we have provided a link on Our Site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

6. CONSUMER RIGHTS

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

6.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk and in accordance with Our Returns Policy. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.3 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Order Acknowledgement. This provision does not affect your other statutory rights as a consumer.

7. AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Despatch Confirmation, unless there are exceptional circumstances.

8. RISK AND TITLE

8.1 The Products will be at your risk from the time of delivery.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9. PRICE AND PAYMENT

9.1 The price of the Products and our delivery charges will be as quoted on Our Site from time to time, except in cases of obvious error.

9.2 Product prices include VAT.

9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

9.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on Our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on Our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

9.6 Payment for all products must be made by Visa, Mastercard or PayPal. We will authorise your credit or debit card immediately, but will only capture the funds once we have sent you the relevant Dispatch Confirmation, until then it may show as a pending payment on your account. However, if you choose to pay by PayPal, your payment will be taken immediately, at the point you place the order.

10. OUR REFUNDS POLICY

10.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the 14-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of receipt of the Product. In this case, we will refund the price of the Product in full, and any applicable standard delivery charges. Please note, if you paid for an express delivery service, only standard delivery costs will be refunded. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because have notified us in accordance with clause 20 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of receipt of the Product once we have inspected it. We will refund the price of a defective Product in full, any applicable standard delivery charges and any reasonable costs you incur in returning the item to us. Please note, if you paid for an express delivery service, only standard delivery costs will be refunded to you.

10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11. WARRANTY

We warrant to you that any Product purchased from us through Our Site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. In these respects we warrant Products (excluding spares and accessories) for 24 months following the date of delivery, and we warrant spares and accessories for a period of 12 months following the date of delivery.

12. OUR LIABILITY

12.1 Subject to clause 12.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 11.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

12.2 Subject to clause 12.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.

However, this clause 12.2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 12.2.

12.3 Nothing in this agreement excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) (fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12.4 Where you buy any Product from a third party seller through Our Site, the seller's individual liability will be set out in the seller's terms and conditions.

13. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. NOTICES

All notices given by you to us must be given to BSH Home Appliances Limited at storereturns.gb@bosch-home.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. TRANSFER OF RIGHTS AND OBLIGATIONS

15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
15.2 You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you.

18. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. ENTIRE AGREEMENT

19.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
19.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
19.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
19.4 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. LAW AND JURISDICTION

Contracts for the purchase of Products through Our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Terms and conditions of supply for extended warranty

The conditions below describe the terms and scope of our 3 year extended warranty. They do not affect your statutory rights or the obligations of your retailer under your contract with them.

Please note that purchase of the warranty for the Extended Warranty Period is optional. Also, you are not required to purchase the warranty for the Extended Warranty Period at the same time as the appliance to which it relates. The warranty for the Extended Warranty Period can be purchased within 28 days of your purchase of the relevant appliance.

We provide warranty cover for this appliance subject to the conditions set out below.

INFORMATION ABOUT US

1. This warranty is provided to the customer (you, your) by BSH Home Appliances Limited, trading as Bosch. We are a company incorporated in England and Wales with company number: 01844007 and our registered office address is at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT (we, us, our). Our main trading address is Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.

THE CONTRACT BETWEEN YOU AND US

2. After making payment for the extended warranty online or over the phone, you will receive an e-mail or letter from us confirming that we have received your payment. The contract for the extended warranty between you and us (contract) will only be formed when we send you this confirmation.

3. You agree to be bound by the terms and conditions set out herein in respect of the extended warranty you have purchased.

4. By entering this contract, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

WEBSITE TERMS AND CONDITION OF SUPPLY

5. If you purchased this warranty via our website, you agree to be bound, to the extent applicable, by our Website Terms and Conditions of Supply which can be found at: http://www.bosch-home.co.uk/terms-and-conditions-of-supply.html/

6. To the extent there is any conflict between these terms and conditions and the Website Terms and Conditions referred to in condition 5 in respect of the extended warranty, these terms and conditions will take precedence.

DURATION AND PRICE

7. Subject to conditions 10 to 18, we will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase (Standard Warranty Period) and for a further period of 36 months from and including the date after the last day of the Standard Warranty Period (Extended Warranty Period) (together the Warranty Period).

8. Warranty provision for the Standard Warranty Period will be free of charge.

9. Warranty provision for the Extended Warranty Period will be subject to payment by you to us in full and cleared funds of £99 within 28 days of your purchase of the appliance.

SCOPE OF THE WARRANTY

10. Service may not be available to all the islands around the UK and Ireland. Please check with your retailer or contact our customer service department. Please see contact details below.

11. Where appliances have been installed on boats: If the electricity is supplied from land (i.e. in the case of house boats) then these warranty conditions apply, however if the electricity on the boat is generated by its engine then these warranty conditions will not apply.

12. The warranty does not extend to:

  • a. fragile items such as glass or cosmetic parts or consumable items;
  • b. minor variances from nominal features of no significance to the appliance's value or fitness for purpose;
  • c. damage caused by the chemical or electrochemical effects of water; and
  • d. exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

13. This warranty does not apply to loss or damage outside of our reasonable control, such as transport damage for which we are not responsible; improper installation and assembly; improper use; use within a non-domestic environment; poor maintenance or failure to observe operating or assembly instructions.

14. We reserve the right to invalidate this warranty:

  • a. if repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories; or
  • b. in the event of physical or verbal abuse towards any member of our staff.

15. We will decide whether rectification of defects will take the form of a repair or the replacement of the appliance. Some appliances  that can reasonably be transported or posted may need to be returned or shipped to our customer service centre for repair. We will bear the costs of such transportation. All other appliances will be repaired at your home. A purchase receipt must be presented in each case. Replaced parts pass into our ownership.

16. Where we supply a replacement appliance we reserve the right to charge an appropriate monetary offset in respect of the period of proper and uninterrupted use already enjoyed.

17. Services provided under warranty neither extend the Warranty Period nor commence a new warranty period. The warranty period for spare parts fitted ends with the expiry of the Warranty Period of the appliance.

18. These warranty conditions apply to appliances purchased in the United Kingdom and the Republic of Ireland. If appliances shipped to other countries feature the appropriate technical conditions (e.g. voltage, frequency, gas-types etc.) for the climatic and environmental conditions in the country concerned, the terms of the warranty will apply, provided a local customer service network exists. Appliances purchased outside the United Kingdom and the Republic of Ireland are subject to the warranty conditions published by the appropriate local office of that country. These can be obtained via the specialist dealer from whom you bought the appliance, or directly from our local office.

YOUR CANCELLATION AND TERMINATION RIGHTS

Full refund – cancellation within 45 days of purchase of the extended warranty

19. You may cancel the warranty for the Extended Warranty Period by providing notice to us within 45 days of the date on which the warranty for the Extended Warranty Period is purchased. Upon receipt of valid notice under this condition, we will provide a full refund of the price paid for the Extended Warranty Period provided that no claim has been made during the Extended Warranty Period

Pro rata refund – cancellation at any time

20. You may also cancel the warranty for the Extended Warranty Period by providing notice to us at any time after the expiration of the 45 day period referred to in condition 19 above, regardless of whether a valid claim has been made during the Extended Warranty Period. Upon receipt of valid notice under this condition, we will provide a pro rata refund of the price paid for the unexpired period of the Extended Warranty Period. Please note that a refund will only be provided in respect of unexpired full months.

21. You can provide notice under this contract by either writing to us at the ExtendedWarranty.GB@bosch-home.com below or by calling us on the number below. If you cancel the contract under condition 19, your communication must be sent to us before the end of the 45 day period referred to above.

22. Cancellation of the contract for the Extended Warranty Period does not affect the Standard Warranty Period.

LIMITATION OF LIABILITY – THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION

23. Subject to condition 25 , if we fail to comply with these terms and conditions, we shall only be liable to you for the price paid for the extended warranty and, subject to condition 25, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

24. Subject to condition 25, other claims in respect of compensation for indirect or consequential loss under this contract are, to the fullest extent permitted by law, excluded.

25. Nothing in this agreement excludes or limits our liability for:

  • a. death or personal injury caused by our negligence;
  • b. fraud or fraudulent misrepresentation;
  • c. defective products under the Consumer Protection Act 1987; or
  • d. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

GENERAL

Transfer of rights and obligations

26. The contract between you and us is binding on you and us and on our respective successors and assignees.

27. You may not transfer, assign, charge, or otherwise dispose of this contract, or any of your rights or obligations arising under it, without our prior written consent.

28. We may transfer, assign, charge, sub-contract or otherwise dispose of this contract, or any of our rights or obligations arising under it, at any time during the term of this contract.

Events outside our control

29. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by events outside our reasonable control (Force Majeure Event).

30. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • a. strikes, lock-outs or other industrial action;
  • b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • c. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • e. impossibility of the use of public or private telecommunications networks; and
  • f. the acts, decrees, legislation, regulations or restrictions of any government.

31. Our performance under this contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under this contract may be performed despite the Force Majeure Event.

Waiver

32. If we fail, at any time during the term of this contract, to insist upon strict performance of any of your obligations under this contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under this contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

33. A waiver by us of any default will not constitute a waiver of any subsequent default.

34. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you.

Severability

35. If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

36. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of this contract.

37. We each acknowledge that, in entering into this contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

38. Each of us agrees that our only liability in respect of those representations and warranties that are set out in these terms and conditions (whether made innocently or negligently) will be for breach of contract.

39. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of this contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Variation to these terms and conditions

40. We may vary these terms and conditions from time to time provided that such changes do not materially affect the nature and quality of the warranty provided hereunder. Any such changes will be notified to you as soon as is reasonable practicable.

Governing law and jurisdiction

41. Any dispute or claim arising out of or in connection with this contract, its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

 
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