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Repairs from Bosch engineers

Our Bosch appliances are manufactured to the highest standards, but if your appliance does develop a fault, we are here to help. We have teams of locally based engineers around the country who are employed and trained by Bosch, which gives them unrivalled knowledge and expertise with our appliances. In some remote areas we will use an approved service partner where the repair process may vary.

We repair appliances both in and out of guarantee. All repairs are analysed in advance by our technical team so that the parts needed to complete the repair are sent to the engineer's van the night before the visit. If you would like to learn more about the repair process, please watch the video below, or scroll further down the page for more information on what to do before you book, repair charges, and how to book a repair.

1. To arrange an engineer visit, you can call us or alternatively you can book online. An experienced advisor will record your repair information and arrange a time and date for your service visit.

2. Our technical team will analyse the repair and order any genuine replacement spare parts required, which will be dispatched to the engineer's van the night before your service visit.

3. You will receive a text reminder the day before your service visit and a call 30 minutes before the engineer's arrival. Our Bosch engineer will arrive with the correct parts to repair your Bosch appliance.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . Things to do before you book an engineer

Luckily, many minor appliance issues can be quickly and easily resolved by following our simple self-help information, which will guide you step-by-step to fix a variety of different faults with your Bosch appliance and get it back up and running in no time.

Check our help and support information

Below you will find a list of Bosch home appliance categories to help you easily find the right help and support information, answers to common questions, and maintenance advice for your appliance.

Washing machine help

Dishwasher help

Tumble dryer help

Fridge and freezer help

Oven help

Hob help

Microwave oven help

Cooker hood help

Coffee machine help

Vacuum cleaner help

Food mixer help

Small appliances help

Check your instruction manual

Complete documentation is available for all Bosch appliances which includes vaulable information about usage, maintenance, spare parts and dealing with minor problems. All you need is the model number (E-Nr) of your appliance to choose the relevant documentation.

Have your appliance model number ready

If you would like to arrange an engineer visit, we will need the full model number (E-Nr) and the FD number of your Bosch appliance. These details can be found on a sticker which is normally found around the door area.

If you would require assistance to find the model number of your Bosch appliance, please use the model number finder below which will display diagrams showing you the positions where it can be found.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . How much will my repair cost?

For Bosch appliances which are out of warranty, we offer two repair options which you can view in the table below. Please note these pricing options can only be chosen by calling us in advance of a repair. They cannot be arranged online or booked directly via an engineer.

Repair options

Terms and conditions

Bosch Repair Time +

  • A flat fee of £99 (or £109 within the M25) plus the cost of any replacement spare parts required to repair the appliance. This fee is inclusive of call out and labour.
  • The same call out and labour fee applies no matter how long the repair takes. Replacement spare parts are charged as extra and will be quoted for prior to the repair being carried out.
  • Any repair carried out by a Bosch engineer is covered by a 12 month warranty on the engineer’s labour and any replacement spare parts that are fitted.
  • Please note you will still be charged in the event of no faults being found, parts being unavailable, or if the engineer determines that the appliance is unrepairable.

If your appliance is out of warranty please read our repair terms and conditions by clicking here or you can call 0344 892 0170.

Repair and Protect from Domestic and General

  • £15.99 per month for 12 months for appliances out of guarantee and less than 8 years old, and £17.50 per month for 12 months for appliances between 9 and 12 years old.
  • Price includes call out, labour, replacement spare parts and covers further electrical and mechanical faults for the duration of the plan.
  • On the first visit, if the appliance is deemed unrepairable or beyond economical repair by the engineer, you will not be charged for the plan or the visit and your plan will be cancelled.
  • On any further visits, if the appliance is deemed to be unrepairable or beyond economical repair by the attending engineer, your appliance will be replaced with a brand new appliance and your plan will be cancelled.

If your appliance is out of warranty please call 0344 892 0170 for further terms and conditions.
The £99 (or £109 within the M25) cost for the Bosch Repair Time + repair option only applies to call-outs undertaken by Bosch engineers outside the terms of our manufacturer’s guarantee. In some areas we may use an approved service partner. For these call-outs you are entering into a contract directly with the service partner and other pricing structures and charges may apply. Your service partner will be able to advise you on their own prices. Payment for the Domestic and General Repair and Protect repair option is by direct debit only.

Arrange a small appliance repair

Our workshop repairs small appliances such as Tassimo coffee machines, kettles, toasters, blenders, food preparation appliances and freestanding coffee machines. You must call us before you send any appliances to our workshop. For more information about arranging a repair for a Bosch small appliance, please click the link below.

Find out more

Contact us to arrange a repair

You can book an engineer visit at a time and date that is suitable for you. You can view appointment dates and time slots in our online booking system and book an appointment immediately by clicking the link below. Alternatively you can call 0344 892 0170 and a member of our customer service team will be able to book an appointment for you.

Book a repair online

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . What our customers say about us

The customer service was exceptional from start to finish. The technician was very professional and advised on any issue we had. The job was done in a very safe manner and we were happy that there was flexibility on the options of payment.
The repair procedure was quick an efficient. The repair technician was well turned out, polite, pleasant and helpful. The fault was diagnosed and the repair was carried out. Perfect experience!
They listened to me properly on the phone and arranged an appointment to suit our needs. The engineer who came out was superb, efficient and friendly. 10/10 for the engineer.
The customer service was excellent, the problem was logged and engineer booked on first call. The two engineers that came out were lovely and the problem was resolved there and then. Just such an easy and smooth experience.
The customer service was excellent. The engineer called before he came. The engineer was polite, smart and very approachable. Could not fault anything. Outstanding service. Thank you.
All of the above reviews were taken from 2018.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           . Important terms and conditions

If your appliance is still under warranty please read our warranty terms and conditions before calling or booking online. If your appliance is out of the warranty period, please read our repair terms and conditions.

Arrange an engineer visit

Bosch engineers provide expert repairs for your appliances.

Find out more

Create a MyBosch account

Register your appliances and buy from our online store.

Create account

Register your warranty

Register your appliances and warranties with Bosch.

Find out more

Buy from our online store

Buy accessories, cleaning products and replacement spare parts.

Browse products

Contact us

Our advisors are available Monday to Friday 08:00am to 20:00pm, Saturday 09:00am to 17:00pm and Sunday 09:00am to 16:00pm.

Appliance assistant

Online help, support and advice for many common problems and questions can be found within our appliance assistant.

Instruction manuals

If you have lost your manual you can download a copy. Instruction manuals contain essential information to operate and maintain your appliance.

Spare parts

Sometimes a spare part is all you need to get your appliance back up and running. Buy genuine spare parts direct from Bosch.