Essential information before you book
You cannot book a repair online for the Republic of Ireland, so please call 01450 2655 to book an engineer visit.
Customers in some remote areas of the UK, such as the Scottish islands cannot book online. Please call 0344 892 8979 to book an engineer visit.
Only repairs for large domestic appliances can be booked in for a repair online. For free-standing coffee machines, Tassimos, kettles, toasters, irons and steam stations, please call 0344 892 8979 to arrange a small appliance repair.
* Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.
The process explained
The process of arranging an engineer visit online will require you to select a suitable appointment from the options given. You will then need to accept our offer of an appointment which will be sent to the email address which you will provide us. Reserved time and date slots are provisional until you accept the offer by clicking on the link provided in that email. The contract between you and us is only formed when you accept our offer. Please ensure that an adult is present at the property at all times during the repair appointment. The engineer cannot enter alone or remain unsupervised.
Why use Bosch customer service?
If your appliance is in need of repair, Bosch is on hand to provide award winning customer service throughout the lifetime of your appliance.
The repair will be analysed in advance by our knowledgable technical team to prepare the engineer attending your appliance with the spare parts most likely to be required.
We will send out a engineer in your local area who is employed and trained by Bosch, and we will only ever use original spare parts that have been tested and approved for your appliance.
For even greater peace of mind, the repair will be guarenteed for 12 months.
* In some areas we may use an approved service partner. For these call-outs you are entering into a contract directly with the service partner and other pricing structures and charges may apply.
Repair simple faults yourself
You'll be surprised to learn how many simple repair issues you can easily resolve yourself. Our online instruction manuals, appliance assistant, FAQs and self-help videos will give you helpful hints and tips to keep your appliances performing at their best.