Use of cookies.

The Bosch website uses cookies so you can place items in your shopping basket, book an engineer online and allow Bosch to collect anonymous statistical data to help improve the performance of the website.

Ignore this message if you are happy to continue. Click the links below if you would like to view more information about the cookies that are used and how to manage your settings.

Washing machine is not spinning

Possible cause Resolution
The washing machine hoses are kinked or blocked. Check that there are no kinks in the cold water fill hose and the waste water hose by pulling the appliance out slightly and untwisting any visable kinks or bends in these hoses. For more information on how to correctly install these two hoses click here. Also ensure that the waste water hose is not blocked by removing the waste water hose from the siphon connection, putting the end of the hose in a bucket and selecting the drain programme. If there is a blockage, water will not fill, or struggle to fill, the bucket. If a blockage is found, clean the waste water hose and siphon.
The filter is blocked. Clean the filter and remove any foreign objects which could be blocking the impeller. For more information on how to clean your washing machine filter click here.
Unbalanced load detected. To protect your washing machine, if it detects an inbalanced load or the drum is overloaded, the spin cycle will not run or it will only run at a reduced speed. For more information on how to fill your washing machine correctly click here.
Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.

Contact us

Contact us

Our advisors are available Monday to Friday 08:00am to 20:00pm, Saturday 09:00am to 17:00pm and Sunday 09:00am to 16:00pm.

Appliance assistant

Online help, support and advice for many common problems and questions can be found within our appliance assistant.

Instruction manuals

If you have lost your manual you can download a copy. Instruction manuals contain essential information to operate and maintain your appliance.

Spare parts

Sometimes a spare part is all you need to get your appliance back up and running. Buy genuine spare parts direct from Bosch.