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Washing machine drum is not turning

Possible cause Resolution
A normal phase of a washing machine programme. If the washing machine drum is not spinning during a programme, this could be completely intentional and normal appliance behaviour. Depending on the programme which you have selected, there are phases where there is limited or no drum movement at all, for example when washing woollens or when excess foam has been detected. For more information on which programme to use on your Bosch washing machine click here.
The drum belt has snapped or become loose. The drum belt is the connection between the motor and the drum, without which the drum would not turn. This belt can snap due to wear and tear, especially in older appliances which are used on a regular basis. To determine if this is the cause, open the door and turn the drum by hand. If there is little to no resistance, this indicates a problem with the drum belt which requires a repair by a trained and qualified Bosch engineer. To book an engineer visit for your Bosch washing machine call 0344 892 8979 and choose option 1.
The carbon brushes are worn out. Another component which can be resonsible for a washing machine drum not turning is the carbon brushes. If the drum is not turning when filled with water or during the spin cycle, this can indicate that the carbon brushes are worn out which requires a repair by a trained and qualified Bosch engineer. To book an engineer visit for your Bosch washing machine call 0344 892 8979 and choose option 1.
Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.

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