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Clothes are damaged

Possible cause Resolution
Poor quality fabric. Damage to clothing, such as holes, tears and loose stitching, may indicate poor quality fabric rather than a washing machine or usage issue. Always read clothing labels before purchase to determine their quality.
The wrong programme has been used. It is really important to use the correct washing programme for your specific load to ensure optimum washing performance. There are, for instance, some washing programmes which use fast spin speeds such as 1400 rpm, however these particular programmes are only suitable for hard-wearing clothes. If these programmes are used to clean loads consisting of mostly delicate clothes, this could potentially cause damage to them. Consult your instruction manual to find out which programmes are available on your Bosch washing machine and for which loads and garments they should be used. For more information on the most important programmes that can be found on our Bosch washing machines click here.
The washing machine drum is overloaded. Overloading the washing machine will force some of the clothes to rub up against the rubber door seal and the glass, which can cause stress on the fabric and result in rips and tears. For more information on how to fill your washing machine correctly for the best washing results click here.
The wrong detergent has been used. Not using the correct type of detergent could also cause significant damage to your clothes. Ensure that you are using the correct type of detergent depending on the type of fabric you are washing, and if you are unsure check the care label on your items of clothing. For more information on which detergent you should use click here.
Transfer damage from clothing and foreign objects. Another common reason for damaged clothes is transfer damage caused by other clothing, notably open zips, and foreign objects in the drum. To avoid this type of damage, make sure that all zips are zipped up before putting them in the drum and remove any foreign objects from pockets such as coins. A great tip to help avoid fabric damage is to turn your clothing inside out before putting them in the drum.
Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.

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