This service must be added when you order the appliance as we are unable to add after order has been placed. This is a chargeable service and only for like for like appliances
What you need to do:
• Our delivery experts will require clear access so they can safely take your old appliance from the room of your choice on the ground floor (unless previously advised)
• Make sure your old appliance is disconnected, empty and free from water.
• Make sure that your old fridge / freezer is unplugged and out of the way when they arrive Fridge/Freezers must be fully defrosted otherwise they will not be able to take away
What our logistics partner are unable to do:
• Won’t remove a fridge / freezer that isn’t empty & fully defrosted
• Will not disconnect or uninstall any appliances
• Will not make any changes to your property including removal of any internal or external doors to gain access.
The Health & Safety of our partners Home Delivery Technician/s is a priority, so they may refuse to take away any appliances if they feel it’s not safe to do so.
For more information on delivery and services please refer to the Delivery Information section on our website