We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.
Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days, with the despatch note, having taken reasonable care of it and with packaging and all components, and we will refund you the price you paid for that product (including Packaging & Handling). We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item. You will only have to pay for the return postage of the Products.
Faulty Damaged Products
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 14 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 15 days after your initial purchase please email us or phone for more information.
This does not affect your statutory rights.
Please contact us by telephone (on 0344 892 8999) or email (at email@example.com) to inform us of your wish to return Products. Please ensure you quote your order number.
We will allocate a Returns Code which must be included on the label of the package in order to process your return.
We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service.
You will be responsible for the returned Products until they reach us.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR’s)
By law, consumers in the United Kingdom and the European Union have the right to cancel a contract for the purchase of an item within 14 working days of the day after receipt of the contract goods.
If you wish to cancel your order under the CCR’s we ask you to please notify our Customer Service team quoting your name and order number:
by email at firstname.lastname@example.org or by download our cancellation form here.
by telephone on 0344 892 8999;
We will then arrange for you to be refunded accordingly to our Refund Policy.