Frequently Asked Questions

Please use the menu below to browse our freqently asked questions.  These include hints and tips to resolve common issues, as well as advice on cleaning and care. If your question cannot be found below, please call 0844 892 8979 or email our Bosch product advice team.

Please select a category - Washing machines

Can a tumble dryer be stacked on top of a washing machine to save space in my kitchen?

A tumble dryer can be safely stacked on top of a washing machine using the approved stacking kits.

Are there any products for safely washing waterproof clothing?

For protecting waterproof clothing we sell Nikwax products. These products safely revitalise breathability and water-repellency of clothing during the wash.

How should I use Descaler 311133 for my washing machine?

1. Empty the contents of the box (without laundry) into the washing machine drum
2. Run the 60°C coloured laundry programme without pre-wash
3. Run the programme again for thorough cleaning

To view a video about how to descale your washing machine, please click here

How often should the Descaler 311133 be used on a washing machine?

This descaler gives great results if used every 3 months to ensure limescale is fully removed. The descaler is essential in hard water areas. Washing machines should undergo a regular 90°C maintenance wash to avoid limescale and odours

To view a video about how to descale your washing machine, please click here.

Do I need this Descaler if I am using Calgon tablets in my washing machine?

Scaling varies depending on a number of factors, such as water hardness, how you use the washing machine and what type of detergent you use. However, if you live in a hard water area, it is advisable to use this descaler, even if you are using Calgon

To view a video about how to descale your washing machine, please click here.