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Clothes are damaged

Poor quality fabric

Damage to clothing, such as holes, tears and loose stitching, may indicate poor quality fabric rather than a washing machine or usage issue. Always read clothing labels before purchase to determine their quality.

The wrong programme has been used

It is really important to use the correct washing programme for your specific load to ensure optimum washing performance. There are, for instance, some washing programmes which use fast spin speeds such as 1400 rpm, however these particular programmes are only suitable for hard-wearing clothes. If these programmes are used to clean loads consisting of mostly delicate clothes, this could potentially cause damage to them. Consult your instruction manual to find out which programmes are available on your Bosch washing machine and for which loads and garments they should be used. For more information on the most important programmes that can be found on our Bosch washing machines, click the link below.

The washing machine drum is overloaded

Overloading the washing machine will force some of the clothes to rub up against the rubber door seal and the glass, which can cause stress on the fabric and result in rips and tears. For more information on how to fill your washing machine correctly for the best washing results, click the link below.

The wrong detergent has been used

Not using the correct type of detergent could also cause significant damage to your clothes. Ensure that you are using the correct type of detergent depending on the type of fabric you are washing, and if you are unsure check the care label on your items of clothing. For more information on which detergent you should use, click the link below.

Transfer damage from clothing and foreign objects

Another common reason for damaged clothes is transfer damage caused by other clothing, notably open zips, and foreign objects in the drum. To avoid this type of damage, make sure that all zips are zipped up before putting them in the drum and remove any foreign objects from pockets such as coins. A great tip to help avoid fabric damage is to turn your clothing inside out before putting them in the drum.

Contact Us

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your appliance, both in and out of warranty.

User Manuals

If you need any help and support that is specific to your Bosch appliance model, your user manual is the best place to find this information.

Bosch Store

Search for original spare parts and buy tested and approved accessories and care products for your Bosch appliances in the Bosch store.