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Extended warranty FAQ

What is the Bosch extended warranty?

The Bosch extended warranty is an option to extend the standard two year warranty on your Bosch appliance for a further three years, during which time Bosch will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, for a total of five years.

Where can I find the full terms and conditions for the Bosch extended warranty?

The full details can be viewed online before you opt to purchase extended warranty or you can call us on 0344 892 8979 (option 5) and a member of our registration team will provide further information about the extended warranty and the full terms and conditions.

Learn more

Who provides the Bosch extended warranty?

The Bosch extended warranty is provided by BSH Home Appliances Limited, trading as Bosch. Our main trading address is Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.

How can I buy the Bosch extended warranty?

  • Please register your appliance(s) with Bosch, either online or by calling us on 0344 892 8979 (option 5) with the purchase date, E-Nr number, FD number and your personal details. This will activate your standard two year warranty for free.
  • You then have the option to purchase Bosch extended warranty for an extra three years for your appliance direct from Bosch Home Appliances Limited.
  • Retain the extended warranty certificate and purchase receipt for your appliance to use this extended warranty.

You will need to register your appliance to take up the extended warranty, which is only available in the first 28 days after purchase but it doesn't need to be bought on the same day as the appliance.

Where do I find my E-Nr and FD numbers?

E-Nr and FD numbers can be located on the rating plate/sticker attached to your appliance, which can usually be found around the door area. If you need assistance finding these numbers you can use our rating plate finder online.

Rating plate finder

What does it cost and how can I pay?

The cost of the Bosch extended warranty is £99 per appliance payable by debit or credit card as a one off payment.

Which appliances can I buy it for?

The Bosch extended warranty is available for large domestic appliances only, such as dishwashers, washing machines, tumble dryers, washer dryers, ovens, hobs, fridges and fridge freezers. It is not available for small appliances such as kettles, toasters, coffee machines, irons, steam stations, vacuum cleaners and food preparation appliances.

Please call us on 0344 892 8979 (option 5) if you would like us to confirm if your appliance qualifies for the Bosch extended warranty.

What happens if I change my mind?

Within 45 days of purchasing the Bosch extended warranty we will cancel it and provide a full refund for you. Your purchase is protected by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which means that if you change your mind within 45 days of taking out the extended warranty, provided there have been no claims under this extended warranty, we will refund any money paid in full.

You may also cancel the extended warranty after the 45 day period and we will provide a pro rata refund of the price for the unexpired period of the extended warranty at any time during the warranty. If you have made a claim but still wish to cancel the extended warranty, we will at our discretion only refund part of the payment made.

You can cancel by calling us on 0344 892 8979 (option 5).

Do I have to buy the Bosch extended warranty?

Purchasing the Bosch extended warranty is completely optional. Bosch appliances are renowned for their quality and are supplied with a two year manufacturer's warranty as standard which provides you with the peace of mind that, if needed, a Bosch engineer will visit your home to repair your appliance.

How long do I have to purchase the Bosch extended warranty?

You are not required to purchase the Bosch extended warranty on the same day as the appliance to which it relates, but the Bosch extended warranty needs to be purchased within 28 days of your relevant appliance's purchase date.

There are other providers that you can purchase extended warranties and plans from at any point.

To simply register for the free two year Bosch standard warranty, please call 0344 892 8979 (option 5) so that we have your contact information for important safety notices relating to your appliance(s).

How do I use the Bosch extended warranty?

If you have any questions or think you may need a Bosch engineer to come out to your home to repair your appliance using either the Bosch standard or extended warranty, please contact us directly on 0344 892 8979 or book online.

Arrange an engineer visit

How will you use my data?

During the registration process you will have the opportunity to opt in to receive marketing information. You can opt out at any time by accessing your online MyBosch account.

Our privacy policy is available to view on the Bosch website.

What information will I need to use the Bosch extended warranty?

The proof of purchase for the appliance will be needed whether you are making a claim in either the free standard two year manufacturer's warranty or the purchased extended warranty.

You will receive a confirmation letter or email which will confirm the Bosch extended warranty together with a receipt and unique certificate number for the Bosch extended warranty which will be needed along with the proof of purchase for the appliances(s) as detailed above.

Failure to provide the date of purchase and certificate in the event of a claim may invalidate the extended warranty.

Where can I obtain more information before I purchase the Bosch extended warranty?

You can call us for more information about the Bosch extended warranty on 0344 892 8979 or you can view our extended warranty page on the Bosch website.

There are other providers of warranties and plans to consider before purchasing the Bosch extended warranty such as household insurers, comparison websites or by seeking free and impartial advice from the Citizens Advice Bureau at http://www.citizensadvice.org.uk or call the Citizens Advice consumer helpline on 03454 040506.

If you wish to register your appliance(s) in the event that we need to send important appliance updates to you, please visit AMDEA at http://www.registermyappliance.org.uk.

Extended warranty

How many times can I use the Bosch extended warranty?

Your statutory rights are not affected. We will take the appropriate steps to ensure you have a working appliance for the duration of your extended warranty.

How can I update my details?

Please call 0344 892 8979 (option 5) to update your contact details with your full name and address.

Where in the UK does the Bosch extended warranty apply?

Anyone in the United Kingdom may purchase an extended warranty, however in some areas we may send an approved service partner rather than a Bosch engineer.

If you have any further question about our extended warranty you can contact us via one of the following options:

Post: Bosch Extended Warranty Programme, Customer Service, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.

Email: extendedwarranty.gb@bosch-home.com

Telephone: 0344 892 8979 (option 5)

Purchase extended warranty